Local Pickup

As a small business operating out of my home, I kindly ask that all local pickups are contactless and handled through our pickup mailbox for the safety and privacy of my household. Once your order is ready, it will be placed in the Scotch Hill Paws pickup mailbox and you’ll be notified with instructions letting you know it’s ready to grab at your convenience. The address is strictly confidential and is not to be shared with anyone under any circumstances. I truly enjoy offering this convenient option to my local customers, but if these guidelines are not respected I will remove local pickup and offer shipping only. Thank you so much for your understanding and support!

Shipping Costs

I offer flat rate shipping for $5 on most orders. However, larger orders may require additional shipping fees depending on the size and weight. If this applies to your order, you’ll be notified before it ships. I always aim to keep shipping costs as affordable as possible while ensuring your items arrive safely!

Return/Exchange Policy

Due to health and hygiene considerations, we are unable to accept returns or exchanges on bandanas for any reason including, but not limited to, sizing issues, change of mind, or personal preference. Please double-check our sizing guide before placing your order, and feel free to reach out with any questions beforehand.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact me within 3 days of delivery. Be sure to include your order number and clear photos of the issue so I can resolve it promptly. I want every order to be just right!